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I met with a Blue Haven salesman and was very impressed. I liked how everything was broken down and explained to us and every question was answered very professionally. We actually feel very bad for everything this man has to put up with working for this sham of a company. We would have waited to buy from him if he’d have gone to work with someone else. Ultimately, we went with another pool builder. Here’s why…

The company is nothing more than a continuously running bad joke. The receptionist in their front office is nothing more than a foul-mouthed child that dresses and acts like a $2 ***. The store manager is an arrogant, self-important person that doesn’t seem to interested in helping his sales people or customers when they have a question. I sat and watched as a “new” salesman tried to get a couple of questions answered and “Rick” just walked away from him saying, “I’ll get back to you later”. When we asked about financing, we were hoping that their advertisement was real. Our mistake. At a later appointment with our salesman I met another customer that came in wanting to know how his loan was progressing. When the front office *** called “Jill” you could hear her from the other end of the phone scream, “I haven’t got time for this *** ***!” I thought it was her job!

The more people I spoke to, the more unsatisfactory experiences I heard. I decided to do a little more homework on the company itself. This particular office seems to be nothing more than a sinking ship without a captain. Don’t bother looking for him by the way. He is now the president of Blue Haven Pools & Spas. You’ll never get satisfaction with Blue Haven if the entire company is run like he runs his own store. Yes, the Las Vegas store is OWNED by Steve Treese. The finance manager Jill is rude and treats customers as if they are affront to her very being. The construction manager doesn’t seem to know which way is up, does not seem to know how to do her job and avoids talking to those she is supposed to be building a pool for. The receptionist can’t say two words without cussing at someone. Especially the salespeople. When she hangs up the phone, she proceeds to go off on whomever she was talking to and then laughs about it. Rick the manager is arrogant and takes great delight in belittling his employees and customers. Just look him up on facebook. Their service man is rude and treats people with utter contempt. He's been described as nothing more than an employed bully. After speaking to someone that used to actually work for Blue Haven, I was told that the company doesn’t pay their sales people what’s promised and they continually change the prices of the pools and materials, resulting in numerous “back-charges” to the sales people. All of which comes out of their pockets. In other words, if you’re not salary, you get screwed.

DO NOT BUY FROM THESE PEOPLE!!!

Reason of review: Poor customer service.

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