Anonymous
map-marker Sand Springs, Oklahoma

Called pool supply manager

I called Blue Haven in Edmond,OK looking for Deck-O-Seal 125 product. I was given the phone number to Blue Haven by the Deck-O-Seal company. I was told Blue Haven carried this product, so I assumed (bad mistake) I could find it. I was a little taken back when this manager told me in a very rude way that they didn't carry it and uhhhh (after hearing me say that because I was a little taken back after being told they had it) he continued to be very rude, short, and disrespectful to me. I asked for the manager and he told me he WAS the manager, so then I asked for his boss. He said, in a very rude way yet again, he wouldn't be in until tomorrow. Ugh...what is it with this person getting off mocking me when I simply was trying to find out about the product. I will NEVER recommend Blue Haven to ANYONE and will be glad to give my opinion of them to whomever wants to hear.
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Cons:
  • Rude manager
Reason of review:
Poor customer service
1 comment
Vanessia Xgt

We are sorry to hear about your experience with an employee at the office in Edmond. The office there has a long, superb track record of building high-caliber pools and has many happy customers.

We have shared your comments with the local general manager, as his team continually strives to provide top-flight customer service. He apologizes to you for the communication that you received from this individual, and he is providing your feedback with this employee so that he can improve how he communicates with customers with inquiries like yours in the future.

Anonymous
map-marker Bexley, New South Wales

Rust from pool railing

my 18month old pool has rust on both ends of railing. Ramonda ,when not at a meeting said she would send someone to find problem .man came said would return . Nothing has happened since even though I sent another registered letter. this has been going on for months . I would like my pool to be fixed. The railing does not feel as firm as when 1st installed. This is very bad customer service. When you ring and want to speak to ramonda she is always at a meeting. APART FROM THE RUST I am happy with the pool but not the company and its service
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Cons:
  • Unreliability
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Faren Vvq

Blue Haven Pools Las Vegas – Don’t Do Business With These Guys!!!

I met with a Blue Haven salesman and was very impressed. I liked how everything was broken down and explained to us and every question was answered very professionally. We actually feel very bad for everything this man has to put up with working for this sham of a company. We would have waited to buy from him if he’d have gone to work with someone else. Ultimately, we went with another pool builder. Here’s why…

The company is nothing more than a continuously running bad joke. The receptionist in their front office is nothing more than a foul-mouthed child that dresses and acts like a $2 ***. The store manager is an arrogant, self-important person that doesn’t seem to interested in helping his sales people or customers when they have a question. I sat and watched as a “new” salesman tried to get a couple of questions answered and “Rick” just walked away from him saying, “I’ll get back to you later”. When we asked about financing, we were hoping that their advertisement was real. Our mistake. At a later appointment with our salesman I met another customer that came in wanting to know how his loan was progressing. When the front office *** called “Jill” you could hear her from the other end of the phone scream, “I haven’t got time for this *** ***!” I thought it was her job!

The more people I spoke to, the more unsatisfactory experiences I heard. I decided to do a little more homework on the company itself. This particular office seems to be nothing more than a sinking ship without a captain. Don’t bother looking for him by the way. He is now the president of Blue Haven Pools & Spas. You’ll never get satisfaction with Blue Haven if the entire company is run like he runs his own store. Yes, the Las Vegas store is OWNED by Steve Treese. The finance manager Jill is rude and treats customers as if they are affront to her very being. The construction manager doesn’t seem to know which way is up, does not seem to know how to do her job and avoids talking to those she is supposed to be building a pool for. The receptionist can’t say two words without cussing at someone. Especially the salespeople. When she hangs up the phone, she proceeds to go off on whomever she was talking to and then laughs about it. Rick the manager is arrogant and takes great delight in belittling his employees and customers. Just look him up on facebook. Their service man is rude and treats people with utter contempt. He's been described as nothing more than an employed bully. After speaking to someone that used to actually work for Blue Haven, I was told that the company doesn’t pay their sales people what’s promised and they continually change the prices of the pools and materials, resulting in numerous “back-charges” to the sales people. All of which comes out of their pockets. In other words, if you’re not salary, you get screwed.

DO NOT BUY FROM THESE PEOPLE!!!

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Reason of review:
Poor customer service
Vergil Izm
map-marker Las Vegas, Nevada

I do not recommend them!

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Our experience with Blue Haven was a nightmare from the beginning to the end. We started off working with Kevin back in April 2014 who is one of their sales guys at the Rainbow location. At first he seemed great and really excited to help us with our build design until he blew our budget by $9K after we specifically told him what we wanted to stay at $50K. We asked him several times throughout the 3 weeks of working with him if we were still within our budget and he replied “yes no problem” even after talking us into taking out all of the stamped concrete in our backyard and going with pavers he still claimed we were within our budget. We were really excited about the design and being able to get everything we wanted within our budget until the day came to sign the contract and he gave us the grand total of $59K. We were less than pleased telling him he completely blew our budget and he just says “well this is everything you wanted right?” My husband and I were completely upset over the whole thing and should have just gone with another company after they did that, but we made the mistake of just agreeing to it and signing the contract. After signing the contract any time we tried to call Kevin with any questions he wouldn’t answer or return out calls. We got passed over to their finance person Jill and never heard from Kevin again.

Once our loan was approved the beginning of June 2014 we started working with Elaine and George. We were never proved a phone number to contact George with any issues and he only called from a blocked number. We had to go through Elaine for everything and usually it was a headache to get a hold of her. They began the process of spray painting where the pool was going to go so they could get the approval to start the build. It took them a week to come back out and actually start digging the hole. The day they first started I get a phone call when I was at work telling me they would need to remove our gas meter and pillar to get the bobcat in our backyard. We were already told the day they came out to spray paint the area the pool was going in that there was enough room and we didn’t need to worry about the meter, but of course that changed on day 1. They would have only had to go 3 inches onto our neighbor’s side of the yard which wouldn’t have been a big deal, but told us they couldn’t do that. They claimed the pilot would light itself once they put the meter back on every day they were out at our house, but that was a lye and we had to relight the water heater every day and all day wouldn’t have hot water. They were so worried about driving the bobcat on our neighbor’s side of the yard, but had no problem pilling dirt from our backyard on our neighbor’s side blocking their ability to get in their own backyard. Our neighbors were extremely pissed and we had to call Blue Haven to come back out and fix the problem. The first crew claimed we said it was ok to drive the bobcat on our drive way when we specifically told Kevin from the beginning that we wanted them to go through our flowerbed so there was no damage to our driveway, but they went through the driveway leaving track marks and cracks in the concrete. We asked both George and Elaine not allow the workers to come before 7am, but every day they were at our house between 5:30am and 6:30am. We have 3 dogs so this was a nightmare for us since I wouldn’t have time before I went to work to let my dogs out to go to the bathroom. Blue Haven could care less about our request and just did what they wanted. We stressed to them about the fact we have dogs and our metal gate they had to take down needed to be propped back up every day when they left so our dogs couldn’t get out of the backyard but that was just a fight throughout the whole build.

After each crew of people came out it would take them over a week for the next crew causing a delay in the build. We constantly had to call Blue Haven to find out when someone was coming out since they can’t provide a schedule to make our lives easier. After the first crew of people came out each crew after that never took out the meter and just drove on our neighbor’s side of the yard which made no sense to me that they couldn’t do that from the beginning. Every crew that came to our house except the crew who did the pavers was a complete nightmare. They didn’t respect us or our house leaving their trash everyday causing damage to our house by hitting our house with the bobcat and knocking the stucco off our house. They completely destroyed our drip system that ran alongside the back wall of our backyard for the plants we were not removing costing us $350 to have fixed. The crew that built our waterfall was caught digging in our trashcans and taking things. We cleaned out our garage throwing away some unwanted things and the crew was digging through our stuff and loading up the back of their truck. I was in complete shock with how unprofessional that was!

We were not happy with the look of the waterfall, but once they started it there was nothing we could do at that point. Kevin never showed us actual pictures of what it was going to look like except just a graphic design on his computer. We told Kevin that we want it to look natural and he assured us it would. It was explained to us that it would be built with large boulders but it was actually small boulders put together and one big square concrete slab that doesn’t look natural for the lip where the water runs off. We called Elaine to inform her we didn’t really like the look of it, but she pretty much told us there was nothing she could do. There is tons of sloppy work with the grouting of the tile on the inside of the pool that we didn’t notice until actual using our pool that they did a half fast job. Blue Haven claimed they offered a couple months of free pool service which is a complete joke. The first time the pool guy came out he was in our backyard for 2 minute just throwing chemicals in the pool and not testing the water and took off. We of course called and complained and told us they would send him back out. Why would we want that person to come back out when they couldn’t do their job from the beginning? We ended up calling our own pool guy to come fix the problem and confirm the incompetence of Blue Havens pool service. Our pool was done by the beginning of September 2014 just in time for the end of summer!

To sum up this long story these are the things to expect when choosing Blue Haven. They don’t’ respect your budget, their customer service is horrible, there is no communication between Blue Haven and their contractors, they don’t care about your request even though you’re paying them a grip of money to have a pool put in, whatever you tell the original sales person will not get carried over to the project manager because their communication sucks, their contractors are lazy and sloppy and don’t respect your house. They won’t provide you a schedule as to when crews are coming to your house because they only care about getting paid first then scheduling the next step causing delays. They will put a lean against your home for the full amount of the pool and not disclose that from the beginning. My story listed is just about 50% of the issues we dealt with just to get the point across.

Our neighbor had a pool put in by Anthony Sylvan Pools and it was done in 30-40 days and they had zero issues with them and were provided a full schedule from day one as to when each project was going to start and be completed and any request they had they were able to accommodate without any issues or hassles.

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1 comment
Guest

Thank you for sure wont use them.

Anonymous
map-marker El Paso, Texas

Blue Haven Swimming Pool Review

HORRIBLE SERVICE. OUR POOL LOOKED LIKE A SWAMP MORE THAN A POOL. YOU CAN BET HE WANTED HIS *** CHECKS FOR CLEANING IT!! WE FOUND OUT HE OVER CHARGED US FOR THE LINER WHICH NOW HAS 5 HOLES. TERRIBLE BUSINESS. LOTS OF LIES. Video to follow.
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Reason of review:
Bad quality
Anonymous
map-marker Wharton, Texas

Very upset with quality of Blue Haven

I paid cash for my pool their contractors did an awful job. I only had my pool 18 months and I have cracks through the plaster. I contacted Blue haven they will not do anything about it. I DO NOT recommend them to ANYONE!!!!!! I emailed, I called, I got no where. I also reported it to the BBB. I am very disappointed with them as a so called respectable company that I let everyone know that is planning on putting a pool in do not use them. The cracks are getting worse, you can see it from above the water. If anyone else feels this way I would like to know.
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Reason of review:
Poor customer service
4 comments
Guest

Contact me Balinda Means 979-482-**** having the same issue. Sweeny, TX

Guest

This company sounds absolutely shocking , I will be staying clear , more bad reviews Than good , feel sorry for people who got ripped and treated like dirt , blue haven stick it up yr *** I say

Guest

Love to see pictures fake review

Guest
reply icon Replying to comment of Guest-1036297

Send me an email balindabriggs@***.com and I will gladly email you my reports and pics

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Anonymous
map-marker Odessa, Texas

DO NOT USE BLUE HAVEN POOLS!!!!!! $75K SCAMMED

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*** ARTISTS!! THEY WILL TAKE YOUR $$ AND LEAVE YOU WITH A DISASTROUS MESS REQUIRING DOUBLE $$ TO BE CLEANED UP AND FIXED!!! HAVE PROOF. SUIT PENDING!! Please do not use this bogus company for anything! You will be very sorry! BLUE HAVEN POOLS Owned by: Mike Witcher, home address: 504 Lindbergh, El Paso Tx, 79932. He should be held accountable for his indiscretions! HORRIBLE COMPANY, ACTUALLY, NOT A BUSINESS AT ALL; RATHER SCAM ARTISTS & *** ARTISTS!! PROMISED US A POOL; NOW A 20X40 CONCRETE MESS/DISASTER IN OUR BACKYARD. USE ILLEGALS AS SLAVE EMPLOYEES. IM CERTAIN THEY MISTREAT AND SCAM THEM AS WELL!!
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Loss:
$75000
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

I use to worked for him I never got paid on time and the right amount.DON'T TRUST THIS MAN IS A SCAM!! Micheal Witcher with Blue Heaven Pools

Anonymous
map-marker Norristown, Pennsylvania

Blue Haven Pools Pool Review

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Beautiful new pool,second season good luck if you have a problem and need it fixed ASAP, new pool customers take precedence all the time!
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Reason of review:
Good quality
Anonymous
map-marker Houston, Texas

No Show / No Call

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I would have thought a company in business since 1954 would be doing something right ? I called the office of Blue Haven Pools to request a quote for a new pool. I spoke to Art Ramirez and he scheduled an appointment for him to come to my home to show me what the company had to offer and give me a quote. He scheduled me for last Sunday around 1:30PM. He followed up with an e-mail requesting the survey for my property. I replied back with the survey and stated that I looked forward to meeting him on Sunday. He never showed up, so needless to say, he wasted my day. After reading all of the bad reviews for Blue Haven of Houston, I'm glad he did not show up. I will take my business to a more reputable company. Karen Leyva
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Cons:
  • No show no call for appointment
Reason of review:
Poor customer service
Anonymous
map-marker Gulf Breeze, Florida

Smooth Experience

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Tim was our pool builder from Blue Haven Pools of Pensacola. I told him before we started in May 2012, that I had read many poor reviews of Blue Haven. He assured me that it was other franchises; The Pensacola one had been bought by new owners in 2010, and that the reviews were not of the current Pensacola Blue Haven. He was right! The pool came out better than expected. The work was great. A few call backs to adjust minor things, with 0 complaints from Tim. He has taken all my service call personally, and helped me learn how to use everything. We liked them so much, we had them add a heater in 2013! They show up, do the work, clean up, and I am impressed. I know that they have a busy season, and May is the perfect time to get your pool order in. After our pool started, the wait time jumped to 3 weeks, due to back orders. From start to finish, it totaled less than 3 weeks for us - permits and all.
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Reason of review:
Good customer service
1 comment
Guest

thanks

Anonymous
map-marker Banks, Alabama

Blue Haven Pools - Unprofessional Installers Review

Please contact me davidm@***.net before you do any business with this company. We have been lied to, talked to very inappropriately and have a house flooded multiple times due to dirt sloping toward our house instead of away by these people who installed our pool.disaster.they are *** and hard to get to return our attempts contacting them.Awful experience I don't know how they are still in business.
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1 comment
Guest

What city are you referring to in your complaint? thanks....

Anonymous
map-marker Southfield, Michigan

Blue Haven Pools - Pool Review from Southfield, Michigan

My pool, which is quite old (around 35 years or so) was built by Blue Haven Pools and it's the worst pool (structurally) ever made! For starters, the shape of the pool is completely wierd-kidney shape- so I think that somewhat contributes to the pools issues. However, the main problem with the pool is every 2 years- when we open it- some of the concrete from the walls of the pool (mostly in the shallow end) have chipped or fallen off: in drastic amounts! Its such a pain having to worry about whether the walls need to be patched because the pool design was poorly executed. And we've also had many issues with the filter/pipes too! Very upsetting when the pool that was built to create relaxation/fun, just takes a bunch of money out of the pocket for things that shouldn't be happening so often! Or at all even.
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1 comment
Guest

You are complaining about a 35 year old pool. You are complaining about the shape and the concrete!

You winterize your pool in the deep south? You are LOCO!!! They were not even around here 35 years ago. With all of this said so why would you not just renovate the swimming pool.

If you had a house that was 35 years old would you complain about problems and the shape of it. Good gracious!!!

Devera Btc
map-marker Saint Augustine, Florida

Blue Haven Cheats and Ignores customers

Updated by user Mar 24, 2014

Since posting this complaint the owner and his wife came to meet with us personally and made everything right.

Original review Jul 10, 2013
I had our pool installed, unfortunately, by Blue Haven this past winter. They finished our pool on Feb. 16 2013. So, its new! You would think that this would be when everything was in perfect order. WRONG! During installation they busted our main water line. My family of 6 was without water for 36 hours. They showed no concern what so ever for the inconvenience. And the project manager actually had the audacity to tell me to quit calling him because he had water at his house and mine was not of concern. THIS ACTUALLY HAPPENED! I was dumbfounded and realized then that this was not a good company. Now lets get to the actual pool. During installation we saw that they installed an analog controller for the pump when we had ordered and PAID for a digital control. After weeks of hearing them tell us they upgraded us to the analog for our own good, we got them to replace it with the correct one. About a $1000 difference that they were trying to save. We had to have them back to repair a leak as the pool was losing water quite rapidly. Turns out they didn't seal the main drain. Ok, fixed right, NOPE... there is still a leak, slower but a leak just the same and now they don;t want to come to even look for it. Then to make matters worse, the filtration system starts to decline in its efficiency. We get them to send someone out and they said it was clogged... ok I gave the benefit of doubt to them. NOPE! The system has rapidly declined in its function, and now we find out we ordered a 1.5 HP 2 speed pump and guess what they installed a 1HP 2 speed pump. Now we are trying to get the filtration system working right, the leak repaired, and the pump we paid for or a refund. Only to hear them tell us its us not them. That evaporation is causing us to lose 2" of water every week. Please Please Please, never ever use this company. They have no integrity and will cheat you out of a dollar when given the opportunity. My name is Greg LaBonne, I can be found on FB. I would like to hear from as many as possible with similar stories and maybe we can file a class action against them. My pool was installed by the Jacksonville FL location on St. Johns Bluff road.
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Loss:
$30000
4 comments
Guest

They have the WORST customer service out there! No oroblem selling the pool, but no interaction after that and if by some chance you do, they are nasty and act like you are bothering them.

Guest

Worst company ever!

Guest

Thank you for your review. I was going to meet them this week.

Haylea Mhb

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Anonymous
map-marker Tampa, Florida

Cannot reach Blue Haven for Warranty Work

Pool is 6 years old and we have a slow leak. We contacted a company to come and inspect it. We have been advised we have a structural leak that is 6 ft from top to bottom. Have been calling corporate number for days. The message says hold on and someone will be with you shortly....that never happens. You then are asked to leave a message and that is the end. I really don't think they will call back and we will have to fix at our expense. Office we purchased from in Tampa, FL is out of business.
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Loss:
$2000
Anonymous
map-marker Fort Worth, Texas

RE: Blue Haven Pool

There are 5 phone number for blue haven pool and no one answers the phone I want to know why is it that I have called all phone number in the DFW area and no one answers. I need some hope with the pool that was installed by BLUE HAVEN POOL. Can someone please call me at 817-707-**** I just can not believe that you have face out of this earth. PLEASE HAVE SOME ONE CALL ME. So please have some one call me at 817-707-**** - some one call me ASAP,ASAPASAP>ASAP>ASAP>ASAP>ASAP>ASAP>ASAP>ASAP>ASAP>>ASAP>ASAP>ASAP>ASAP>ASAP> So will you have some one call me. tKS BEA
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