Update by user Oct 17, 2017
Lawsuits lawsuits lawsuits
Update by user May 17, 2017
So today a guy in a Blue Haven truck showed up unannounced.
Nicest guy who was here to cut the drainage pipes down preparing it for plaster.
He was here 15 m cleaning up debris they've left all over the yard when he got a phone call.
Sorry I've been told not to touch anything and leave.
Guess Frank read my posts.
Get used to them because I'm not stooping until I educate everyone on this disception.
Update by user May 17, 2017
BTW Our excavator is presently in our backyard finishing the grading AT OUR COST.
Update by user May 17, 2017
Well I typed a book and it was gone...here is the long and short.
5/17/2017 STILL NO POOL.
No show for scheduled dates
No communication on the scheduled date, they just don't show up and conveniently go missing.
More yelling and screaming.
More personality changes than half of my patients. Date is now out to 6/6/2017 to be finished.
Our pool was "broken" and had to have the plumbing dug up and fixed because the contractor didn't understand English. More to come......
Update by user Apr 03, 2017
Drama continues, So my husband got cussed out by Frank the so called owner of Blue haven Apparently we are the worst customers EVER.....he made sure to scream every statement of lies so my husband could hear his veins bulging from his neck. Again, all we have asked for are professional drawings that outline the linear footage and actually plans.
The young men on the job do their best, but since English is not their first language - communication is next to impossible. We've asked EVERYONE, even "site foreman" for drawings with dimensions. NO ONE HAS ONE. We have the original "crayon sketch" but that is about it.
Two weeks ago we were given the "3d drawing" but if you compare that to what we have - LOLLLL....still no dimensions. We are supposed to accept that 160 linear feet of pool is what we have. The exact dimensions change as much as the weather does. In fact, we have now been blamed for "moving the pool".
Frank's screaming tirade - The exact wall square footage is from you moving the pool. OK, where did we move the pool too? Did we use a shovel to move ten ton of concrete or did I do it with my incredible mind? Let's give Old Frank the benefit of the doubt for one second.
Let's say I moved the 2000 square foot pool twenty feet to the right - the pool square footage can't change can it???? The wall length can't change either because it is the same length of the pool right? OK Frank - that is a straight BS excuse. I'm going to give you the actual reality of what has happened.
You priced the pool based on the crayon drawing of a salesperson, which BTW is not MHIC licensed, to draw the customer in. Once you get the customer based on the grandiose drawings, you then get them contracted based on what the believe the picture represents. Once the actual dimensions are given to your subcontractor (yes subcontractor goes with another lie that EVERY PERSON ON THE JOBSITE IS A BLUE HAVEN EMPLOYEE), he quotes you the actual price and you go back to the customer and start jacking up prices. We have two back - to - back emails in which pricing goes from $42 square ft price to $49 square ft price (example).
You again use the "estimate" excuse. You are not going to get what you want from these people unless you have an open checkbook. We are not willing to just keep giving Frank money because he lies his way through why he wants more money. We had the subcontractor and the new salesman at the kitchen table.
The subcontractor says, "I am getting a large shipment of block, so I can actually upgrade your block at no additional cost. It's a better block and it won't cost anymore since I am getting it in bulk. (We thought we were getting the better block, but what hasn't been a lie) Frank yelled at my husband that he is "giving us better block and absorbing the cost". ROFLMAO....Frank you got caught in another lie.
My favorite lie comes when we ask why we have not have any site inspections from anyone other than the subcontractor. Frank - "We have a foreman inspecting your job site every week" You do realize we have security cameras. There has never been a weekly inspection of anything in regard to the pool. They did the tile work at night, so you can imagine why our tile was never plumbed correctly or why our natural stone coping is shaved in places.....
This whole thing is a nightmare..... More to come - next issue to address is the basin of our infinity edge.
The "design" may be the run off location for the entire yard. AS THE POOL TURNS
Original review posted by user Mar 12, 2017
Anyone have information on who is the responsible corporate officer for the name BLUE HAVEN POOLS? We are trying to find the person responsible for the bait and switch used by these people.
They give you a cost and up it by $50 grand before you have water to swim in. Start with a price per square foot, then up that per square foot price with emails that conflict with the basic contract.
They hold you hostage and tell you if you touch anything to finish it yourself, it VOIDS the warranty. Not that you'll ever get service for such warranty, but I wouldn't recommend these people to my enemy.
Product or Service Mentioned: Blue Haven Pools Pool.
Reason of review: Problems with payment.
Blue Haven Pools Cons: Unreliability, Rude manager, Lack of professional drawings, Constant changes, Lie after lie.