1.1K views
New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.2

Extremely bad experience. The first couple of contacts through the sales rep were promising.

He followed up timely, answered all our questions but the moment the contract was signed, and by Blue Haven that also means a hefty check is cut, thing went wrong. Communication stopped completely and, as we agreed with the sales rep the job would be done by memorial day, we became very nervous. After many attempts of connecting with the sales rep, we finally got through someone who responded but other than more false promises, we did not get any further. So finally, shortly before Memorial day, a crew finally came to do the demo (albeit weeks later than agreed).

Before they even started, a check with another payment off course was requested. But within a day they were done leaving us behind with damage on the driveway. Than the waiting game started again. Weeks and weeks went by.

We were basically told to go and figure it out ourselves with the mason, who was subcontracted. After talking to the sales rep, planner, scheduler, manager; we made it to the owner but only after engaging a lawyer and informing them we would take their business elsewhere despite all the payments we made. But after that call we saw some movement and they finally started the coping. That took about a week and the left our lawn pretty much destroyed.

I don't know what type of subcontractors they found but they were able to butcher pretty much everyone on their path whether it was the lawn, plants, skimmers, everything. So after that disaster, only the tiling and plastering remained. I can go on and on but it was more waiting, more frustration and more damage done. So finally we were able to open the pool and thanks to the extended summer still enjoy it somewhat.

To date; we are still arguing about a form of compensation for all the damage they have done 1) clogged skimmers 2) lawn 3) plants 4) driveway and 5) pretty much pieces of concrete in every piece of our yard.

To me it is not about the amount of compensation but the complete lack of ownership, customer service, competency and everything else you expect when you contract someone. Especially if there are serious dollars involved.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Wilmington, Delaware

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

What state do you live in? I'm interviewing contractors right now & don't want to make a big mistake!

Valisa Pdo

Which office cam out to you? I'm suffering through a build right now.

Blue Haven Pools Reviews

  1. 20 reviews
  2. 7 reviews
  3. 6 reviews
  4. 1 review
  5. 4 reviews
Blue Haven Pools reviews